At gokens, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a player on the gokens platform.
Six plain-English highlights from the gokens Privacy Policy. The full legal text follows below.
gokens uses SSL encryption and industry-standard security protocols to protect your personal data at rest and in transit. Your information is never stored in plain text.
gokens does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform and comply with Philippine law.
gokens processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC).
As a gokens player, you have the right to access, correct, and request deletion of your personal data. Submit a request to our support team and we will respond within 15 business days.
gokens uses cookies to keep you logged in, remember your preferences, and improve platform performance. You can manage cookie preferences through your browser settings.
gokens may be required to share your data with PAGCOR, the NPC, or law enforcement under Philippine law. Such disclosures are made strictly in compliance with legal obligations.
gokens ("gokens," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the gokens online gaming platform available at gokens.app (the "Platform"). This Privacy Policy ("Policy") describes how gokens collects, uses, stores, shares, and protects your personal information when you access or use the Platform.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). It should be read together with our Terms and Conditions, which govern your use of the Platform.
If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to request account closure and data deletion.
gokens collects the following categories of personal data from players and visitors to the Platform:
gokens collects your personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, deposit/withdrawal requests, support inquiries |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking during Platform use |
| Third-party sources | Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services |
| Regulatory sources | PAGCOR self-exclusion registers, NPC notifications, law enforcement requests |
gokens uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, gokens processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and Platform services | Performance of a contract (your agreement to our Terms & Conditions) |
| KYC identity verification | Legal obligation (PAGCOR regulations, Anti-Money Laundering Act) |
| Fraud prevention and security monitoring | Legitimate interests of gokens and protection of other players |
| Marketing communications | Your explicit consent |
| Regulatory reporting to PAGCOR / NPC | Legal obligation under Philippine law |
gokens does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following circumstances:
gokens engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on gokens' instructions and in accordance with applicable data protection law.
gokens may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government authorities where required or permitted by Philippine law. Such disclosures will be made in strict compliance with legal requirements and will be limited to the data necessary to fulfill the legal obligation.
In the event of a merger, acquisition, or sale of all or substantially all of gokens' assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
gokens retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (AMLA compliance) |
| KYC documents | 5 years after account closure or last transaction |
| Game activity logs | 3 years from the date of the activity |
| Support communications | 3 years from the date of the communication |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Upon expiry of the applicable retention period, gokens will securely delete or anonymize your personal data in accordance with our data disposal procedures.
gokens uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze Platform performance.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the Platform to function — login sessions, security tokens, fraud prevention |
| Functional | Remember your language preferences, game settings, and display options |
| Analytics | Understand how players use the Platform to improve features and performance |
| Marketing | Deliver relevant promotional content to you (only with your consent) |
You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the gokens Platform, including your ability to log in and play games. Disabling analytics or marketing cookies will not affect your ability to use the Platform.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gokens:
gokens implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, gokens will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the DPA and NPC regulations.
The gokens Platform is strictly intended for persons who are at least twenty-one (21) years of age. gokens does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the gokens Platform.
If gokens becomes aware that it has inadvertently collected personal data from a person under 21, gokens will take immediate steps to delete that data and close the associated account. If you believe that gokens may have collected data from a minor, please contact our support team immediately.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms, including gokens.
gokens reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this Policy, we will:
Your continued use of the gokens Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how gokens protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by gokens, please contact our Data Protection Officer (DPO):
For complaints about gokens' data processing practices that have not been resolved to your satisfaction, you may contact the National Privacy Commission of the Philippines through their official channels.
For more information about your rights and our other policies, please visit our Terms & Conditions and Responsible Gaming pages.
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